Returns & Refunds

Something not right? We’re here to help.

We want you to feel good about your GOWALL order. If there’s a problem with what you received, contact us and we’ll help you figure out the next step.

BEFORE STARTING A RETURN
Please email support@gowall.shop before sending anything back. Include your order number, the reason for your return, and photos if the product arrived damaged or incorrect.

RETURN ELIGIBILITY
To be eligible for a return, products should be unused, uninstalled, and returned in their original condition and packaging. Products that have been cut, installed, altered, or damaged after delivery may not be eligible for return.

DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive the wrong product, let us know as soon as possible. Send us your order number and clear photos so our team can review the issue.

REFUNDS
Approved refunds are issued to the original payment method after the returned items have been received and reviewed. Your bank or payment provider may require additional time before the refund appears in your account.

HOW TO START
1. Email support@gowall.shop
2. Include your order number and reason for the return
3. Wait for return instructions before sending your order back

Start a return or ask a question
Email support@gowall.shop